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REFUND / RETURN / EXCHANGE POLICY

Essentially Irie LLC is committed to consistently offering the highest quality of products. Our products are carefully inspected and are packaged in a way that can withstand the shipping process, to ensure that your orders arrive fresh and intact.

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Essentially Irie LLC does not offer refunds. We do have a policy for returns and exchanges, as outlined below.

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• Returns are accepted within 30 days of the purchase date.

• To initiate your return/exchange process, please complete and submit the below form.

• You can return your product for store credit or exchange it for a different product.

• Essentially Irie LLC will provide a return label for customer returns, however, the customer is responsible for any shipping charges that are associated with exchanges.

• The processing time for returns/exchanges will take up to 10 business from receipt of returned items.

 

CIGARS / TOBACCO

• All returned items must be unopened, unused and in their original packaging, except where items are damaged or defective. This includes having cigars in their cellophane wrappers.

• If one cigar in your bundle was damaged during shipping, the entire bundle must be returned, with all items in their original packages, including their cellophane wrappers.

• Tobacco packages that have been opened cannot be returned. Opening packages affects the freshness of the products.

• We cannot accept returns for cigars or tobacco that have been cut or smoked or stored improperly. 

• Shipping costs are non-refundable. 

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ACCESSORIES

• All returned items must be unopened, unused and in their original packaging, except where items are damaged or defective.

• We will not accept returns for items that have been worn or used.

• Shipping costs are non-refundable.​

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